Refund policy

• Cancelling. A server stops at the end of the period you paid for. The unused part of a paid period is not refunded. You can undo a cancellation until the period ends.
• A server that cannot be set up. The order is reversed with a credit note and refunded to the payment method that paid, or to account credit.
• Our mistakes. If we charge you wrongly, we issue a credit note for the amount, in part or in full. It goes to account credit or back to the card that paid, and the credit note says which.
• Add-ons. Deleting a snapshot or a volume, or turning off Backups, gives no credit for the rest of the paid period.
• Account credit. Unused credit stays on your account and is used first against charges. Credit is not paid out automatically. Ask support if you want it back.
• Card disputes. A card dispute puts the affected service on hold while it is open. If a dispute is lost, the amount is owed by the organisation and the normal unpaid-renewal schedule applies.
• Your legal rights. If you are a consumer with a legal right to cancel or to a refund where you live, this page does not limit it.

To ask for a refund, email [email protected] with your invoice number. Refunds go back to the original payment method where the payment provider allows it. A refund can take a few days to show on a card statement.